Cookie policy

What are cookies?

Cookies are small text files that are stored on your computer or internet-enabled device by websites you visit. In a nutshell, they help websites function more efficiently for visitors.

They do this in several ways. Some help you navigate around a website from page to page or save you having to re-enter the same log-in details each time. Others provide anonymous website usage information to help our website. This helps the charity learn how visitors like to use our site so we can keep making improvements. Other cookies help a website to recognise a user’s device and ensure the visitor sees content related to their interests.

What cookies do we use?

Our website uses three kinds of cookie (in line with the categories defined in the International Chamber of Commerce UK’s cookie guide):

Strictly necessary cookies: These are essential to enable you to move around our websites and to allow the features of the sites to work correctly. Without these, services you request – such as navigating between pages – cannot be provided.

Performance cookies: These enable us to collect anonymous information about how visitors use our website, for instance which pages are viewed by visitors most frequently. This information helps us improve how our website works or the effectiveness of our donors and supporters. They do not collect information that identifies the visitor.

Functionality cookies: These remember choices made by, or attributes of, the visitors to our site. They enhance the features and content you experience during your visit, such as preferred font size, language or which appeals are of most interest.

There is also a fourth type of cookie, which we may use in the future when we launch our online fundraising:

Targeting cookies: These collect information about browsing habits. This may include your use of social media sites or how you interact with our website, to help show you relevant content in other parts of the internet, such as display advertisements. They also help charities reach audiences with special appeals, such as to publicise and raise funds for relief operations during emergencies.

For more information on these categories, please see the ICC’s Cookie guide available here.

Third party websites

Our website sometimes provides links to third party websites (for example, UNHCR’s global website or our charity’s YouTube channel) which may also use cookies over which we have no control. We recommend that you check the relevant third party’s privacy policies if you would like information about how they use cookies.

Please note UK for UNHCR is not responsible for the privacy policy, data storage or content of external sites that our site my link to, including UNHCR’s global site.

Google Analytics

Our website uses Google Analytics, which is commonly used to help manage website traffic and learn how we can keep improving the site so that visitors can find what they need. These analytics provide anonymous information about your use of the website to Google, which uses this data to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

For more details please read Google’s Analytics overview. You can always opt-out of Google Analytics cookies by using Google’s opt-out tool.

Consent and control

When you visit our website you consent to our use of cookies, which helps ensure the website can function and that we can continue to improve its design and provide you with content in line with your interests. It is thanks to cookies that charities can make sure appeal advertising, for example, appears with audiences who are interested in our work.

If you wish to restrict, block or delete the cookies which are set by any website, you can do this through your browser settings. The “Help” function within your browser should tell you how.

Alternatively, you may wish to visit www.allaboutcookies.org which contains information on how to block cookies from a wide variety of browsers.

Please note that by deleting or blocking cookies, our website may not always be able to function correctly.

Changes in this policy

We may need to update this Cookie Policy from time to time and encourage you to visit back here to stay informed about how we are using cookies. This cookie policy was last updated in September 2020.

Further information

You can learn more about cookies and how they work at www.allaboutcookies.org and www.youronlinechoices.eu

If you have further questions or comments regarding UK for UNHCR’s cookie policy, please contact our Supporter Care team via:

Email: Supportercare@unrefugees.org.uk

Phone: +44 203 950 4011

Post: Supporter Care, UK for UNHCR, Fox Court, 14 Gray’s Inn Road, London WC1X 8HN