FAQs

Making individual donations

Can I donate to UK for UNHCR through my Charities Aid Foundation (CAF) account?

Yes you can donate via CAF Online or you can send a CAF charity cheque to: UK for UNHCR, WeWork Fox Court, 14 Gray’s Inn Road, London, WC1X 8HN.

Cheques should be made payable to ‘United Kingdom for UNHCR’.

Thank you for helping to protect refugees.

How can I make a donation online?

As UNHCR’s newly launched charity partner for the UK, we are now busy setting up our new online donation systems.

Until then you can donate directly to UNHCR by visiting their website. All contributions will support UNHCR’s humanitarian programmes to protect refugees around the world.

How can I donate by bank transfer?

As UNHCR’s newly launched charity partner for the UK, we are busy setting up our systems and not able to accept individual gifts by bank transfer yet but you can make a direct transfer to UNHCR to support its humanitarian work.

For full details, please contact the UNHCR supporter care team directly by emailing supportercare@unhcr.org

How can I donate by cheque?

As UNHCR’s newly launched charity partner for the UK, we are now busy setting up our cheque processing systems.

Until then, you can donate directly to UNHCR by cheque to help keep its humanitarian work possible. Simply make your cheque payable to ‘UNHCR’, and send it addressed to ‘Freepost UNHCR’ (no stamp or address is required).

How can I make a donation by phone?

As UNHCR’s newly launched charity partner for the UK, we are now busy setting up our new telephone donations systems.

Until then you can donate directly to UNHCR by calling 0800 029 3883 and help keep UNHCR’s life-saving work funded. The UNHCR supporter care team is ready to help, available Monday – Saturday between 8am and 8pm or Sunday between 9am and 6pm.

Major gifts and philanthropy

I would like to make a major gift to help refugees

UNHCR’s work would not be possible without the support of generous donors – almost all operations are funded by voluntary contributions.

If you would like to discuss how you can leverage your philanthropic giving strategically to empower refugees please email Claire Wen in our Partnerships and Philanthropy team to learn more.

Community fundraising

How can I raise funds and awareness for UK for UNHCR?

To find out more on how you can raise vital funds and awareness for UK for UNHCR, please visit our community fundraising page or get in touch with us at community@unrefugees.org.uk and we’ll be more than happy to discuss your fundraising plans with you.

Gift Aid

Can I Gift Aid my donation to UK for UNHCR?

Not quite yet. As UNHCR’s newly launched charity partner for the UK, we are now busy setting up our donation systems so that we can start to claim Gift Aid.

If you are a current UNHCR supporter, you will receive a letter or an email from UNHCR, depending on which communications you are opted-in to, to inform you of when we will be able to claim Gift Aid.  To be added to their email list, please email UNHCR directly via supportercare@unhcr.org

If you have any further questions on Gift Aid, please get in touch with our charity’s Supporter Care Team on 0203 761 8094 or email us at supportercare@unrefugees.org.uk.

Corporate, trust and foundation partnerships

How can my company, trust or foundation support UK for UNHCR?

UK for UNHCR partners with a diverse range of UK companies, trusts and foundations to protect and empower refugee communities around the world. Some of the impactful ways in which our partners support us include:

  • Financial support
  • Pro bono expertise
  • In-kind contributions, such as products or services
  • Employee engagement and fundraising
  • Cause-related marketing campaigns

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Will my donation make a difference?

All donations are vital and will make a difference. In 2019, UNHCR had a funding gap of 44%, meaning we were unable reach millions of refugees with the support they needed, while only 1% of the UNHCR global budget comes from the United Nations.

Support from the corporate sector and foundation partners has become vital in making UNHCR’s humanitarian work possible.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Can my organisation support a specific project or location?

Unrestricted donations are the most effective way that you can support UK for UNHCR as it means we can direct your support to where the need is greatest.

However, we understand that some donors may have a strategic interest in a specific area or theme and welcome a discussion to explore the possibilities.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Can I claim tax relief on my corporate donation?

Yes. As UK for UNHCR is a registered charity in England and Wales, your corporate gift is eligible for corporation tax relief. Full guidance is available on the Gov.uk website.

How will my donation be used?

Your donation will be used to help find lasting solutions for refugees, whether it’s helping them return home or settle in other countries. Your gift(s) will provide lifesaving aid to some of the most vulnerable families, forced to flee their homes, in the form of shelter, health care and nutrition, income generation, water and sanitation, education, legal assistance and protection.

All programmes are intended to mitigate the harsh circumstances in which refugees find themselves and to create opportunities to re-establish their lives. Special focus is given to the most vulnerable, especially women, children, older people and those living with disabilities. Your donation could go towards funding any of these vital activities.

Learn more about the work supported by our donors.

Why partner with UK for UNHCR?

UNHCR is the global lead for refugees and forcibly displaced people, meaning it has the unique position of working with affected communities on the ground, alongside other NGOs and with governments. As the national charity partner for UNHCR, UK for UNHCR is therefore the best placed organisation to make your support count for refugees.

We work closely with our partners to create strategic relationships that capture expertise, energy, and resources, enabling real positive change and impact on displaced people.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Policy and protection in the United Kingdom

What is the relationship between ‘UK for UNHCR’ and ‘UNHCR’?

UK for UNHCR is the national charity partner for UNHCR, the UN Refugee Agency. We are a registered charity (England and Wales) and our role is to raise awareness and private sector donations to support UNHCR’s humanitarian work around the world.

UNHCR’s formal Representation Office to the United Kingdom is responsible for all policy matters relating to asylum seeking, resettlement and refugees in the UK. The office is led by UNHCR’s official Representative to the United Kingdom.

Where can I find out about seeking asylum in the UK?

UK for UNHCR is the national fundraising partner so we do not have the expertise or facilities to provide legal advice.

However, you can contact UNHCR’s UK office directly to find out more about claiming asylum or resettlement in the United Kingdom.

How do I find out UNHCR’s latest positions on UK Government policies?

The UNHCR Representation Office to the United Kingdom is responsible for all policy matters relating to asylum-seeking, resettlement and refuges in the UK.

However, you can contact UNHCR’s UK office directly to find out more about claiming asylum or resettlement in the United Kingdom.

Other ways to help refugees

I have a spare room or property that I would like to offer to refugees. Can UK for UNHCR help me organise this?

UK for UNHCR has been heartened by the increasing number of people generously offering to share their homes with refugees. While our own charity is not able to offer placements, there are several ways to learn more.

If you are based in London and you have a flat, house, or spare room you would like to rent to a refugee you can contact the Refugee Council.

If you represent a charity or community organisation, you can now support resettled refugees through community sponsorship.

For more information on how you can support refugees in the UK visit the Home Office website, or contact your local authority to learn how you can get involved locally.

How can I volunteer for UK for UNHCR?

We are incredibly grateful for your interest in contributing to our vital work. We do not currently have any volunteering opportunities with our charity, however for more information on how you can volunteer for the UN Refugee Agency, please visit United Nations Volunteers.

How can I work for UK for UNHCR?

We currently advertise all positions in the sector press, such as the CharityJobs website, so please do keep a regular eye out to stay informed on new opportunities.

If you still have any unanswered questions, please get in touch with our Supporter Care Team on 0203 761 8094 or email us at supportercare@unrefugees.org.uk

Can I donate clothes, blankets, toys and other items?

Unfortunately we are unable to collect such items. UNHCR have their own supplies in various locations which are distributed to refugee camps in a cost-effective and efficient way. However, we very much appreciate the thought, and suggest trying your local charity shops.

Feedback and communications preferences

Can I change the way UK for UNHCR contacts me?

Yes absolutely. If you would like to change your communication preferences at any time, please email us at supportercare@unrefugees.org.uk

If I have a complaint about UK for UNHCR, who can I contact?

We are committed to responding to any complaints or concerns you may have. Your feedback is very much appreciated and taken as an opportunity to improve the way we work and how we communicate with you.

If you would like to raise a complaint you can either:

  • email us at supportercare@unrefugees.org.uk
  • call us on 020 3761 8094, Monday – Friday between 9am and 5pm
  • write to us at: Supporter Care, UK for UNHCR, WeWork Fox Court, 14 Gray’s Inn Road, London, WC1X 8HN