FAQs

Making individual donations

How can I make a one-off donation online?

Please click here to make a donation to help UNHCR deliver humanitarian relief to those in need. Thank you so much for donating.  

How can I set up a Direct Debit?

You can set up a monthly Direct Debit by clicking here. Thank you so much for supporting refugees. 

How can I make changes to or cancel my Direct Debit?

Please contact our Supporter Care Team via email on supportercare@unrefugees.org.uk or call us on 020 3761 8094, Monday – Friday between 9am and 5pm. 

I already have a monthly payment with UNHCR, why am I still giving to this if you are now UK for UNHCR?

Thank you for supporting our work.  Please rest assured that any existing monthly payments with UNHCR will continue to go where they have always gone: to support the vital, life-saving work that we do around the world. However, with any existing monthly payments to UNHCR, we cannot claim Gift Aid (even if you are eligible) and we cannot offer the Direct Debit Guarantee.  

As UK for UNHCR (the UN Refugee Agency’s official charity in the UK), you can now set up Direct Debit payments with us and if you are eligible, we can claim Gift Aid so that means an extra 25% on top of your monthly donation, at no extra cost to you! If you would like to cancel your existing payment, please contact our Supporter Care Team via email on supportercare@unrefugees.org.uk or call us on 020 3761 8094, Monday – Friday between 9am and 5pm. 

 

How can I make a donation by phone?

You can make a oneoff donation or set up a Direct Debit over the phone by calling us on 0800 029 3883. Our team is ready to help, available Monday – Saturday between 8am and 8pm or Sunday between 9am and 6pm. 

How can I donate by bank transfer?

You can get our bank details by contacting us on supportercare@unrefugees.org.uk

How can I donate by post?

If you would like to donate via post, you can send a cheque payable to UK for UNHCR and post it to “Freepost UK for UNHCR” (this can be handwritten on envelopes and no address or stamp is required).  

You may also see the following address printed on our reply envelopes: Freepost Plus RUCE-BKSL-SESC, UK for UNHCR, York House, Wetherby Road, Long Marston, York YO26 7NH. This can also be handwritten onto a blank envelope if preferred (no stamp required). 

Please make a note of which appeal you would like this to go towards. If you don’t have a preference, you can give a general donation to support displaced families wherever the need is greatest. If you could please bear with us as processing times might be slightly delayed during this period.

I have previously sent donations directly to your fundraising office on Gray’s Inn Road, can I still do so?

We have now moved to a new address but you can continue to send donations to our UK for UNHCR Fundraising office, our new address is as follows: United Kingdom for UNHCR, WeWork, 131 Finsbury Pavement, London EC2A 1NT (a stamp and the full address required for donations sent here.)

I used to send donations directly to your branch office in Furnival Street, can I still do so?

The UNHCR branch office (located at 10 Furnival St, Holborn, London EC4A 1AB) is not able to process donations, we would strongly recommend that you do not post any donations to this address.

Why is your fundraising office in London? Isn’t that expensive?

Our current premises are generously provided free of charge by WeWork, a UK for UNHCR partner, as part of a refugee initiative that aims to bring together companies and refugees in a collective effort to expand opportunities and build a brighter future for all. 

Can I donate to UK for UNHCR through my Charities Aid Foundation (CAF) account?

Yes you can donate via CAF Online or you can send a CAF charity cheque to: UK for UNHCR, WeWork, 131 Finsbury Pavement, London, EC2A 1NT. 

I have made a donation but I have a problem with it. Can you help? 

Yes. Please email supportercare@unrefugees.org.uk with the details of your donation and we will assist you as best we can. 

Can I make a donation for refugees from or in a particular country? 

We always ask our supporters to first consider making a general donation to UK for UNHCR as your gift can then go towards funding our vital, lifesaving operations all around the world, and we can direct your donation to the most vulnerable people as new emergencies arise. Situations where people have run for their lives can change very quickly, and UNHCR has to juggle its operational and finite financial resources to ensure that we get to everyone who needs our help as quickly as possible.  

However, you can make donations to specific UK for UNHCR appeals for certain regions, like our Syria appeal or our Yemen appeal. For more information about donating to our appeals, please email us at supportercare@unrefugees.org.uk. 

How will my donation be used? 

Your donation will be used to help find lasting solutions for refugees, whether it’s helping them return home or settle in other countries. Your gift(s) will provide lifesaving aid to some of the most vulnerable families, forced to flee their homes, in the form of shelter, health care and nutrition, income generation, water and sanitation, education, legal assistance and protection.  

All programmes are intended to mitigate the harsh circumstances in which refugees find themselves and to create opportunities to re-establish their lives. Special focus is given to the most vulnerable, especially women, children, older people and those living with disabilities. Your donation could go towards funding any of these vital activities. 

 

What percentage of my donation goes directly towards helping refugees? 

We can confidently say that every donation is treated with the utmost diligence and care. We are passionate about transparency with our donors and will publish the annual reports for UK for UNHCR on the website as well as submit them to the Charity Commission. Our 2020 Annual Report will be available in  May 2021. 

While UK for UNHCR was appointed as UNHCR’s official charity partner from 2020, UNHCR has fundraised in the UK for many years. On average during this time around 84 pence of every pound donated was spent on relief programmes.

 

Major gifts and philanthropy

I would like to make a major gift to help refugees

UNHCR’s work would not be possible without the support of generous donors – almost all operations are funded by voluntary contributions.  

If you would like to discuss how you can leverage your philanthropic giving strategically to empower refugees please email Claire Wen in our Partnerships and Philanthropy team to learn more. 

Community fundraising

How can I raise funds and awareness for UK for UNHCR?

To find out more on how you can raise vital funds and awareness for UK for UNHCR, please visit our community fundraising page or get in touch with us at community@unrefugees.org.uk and we’ll be more than happy to discuss your fundraising plans with you.

Gift Aid

What is Gift Aid? 

Gift Aid is a scheme that allows charities to reclaim tax on all eligible donations made by a UK taxpayer. It increases the value of your donations by 25%, meaning that even more money goes to helping people forced to flee – and it won’t cost you extra.

Am I eligible for Gift Aid? 

You’re eligible for Gift Aid if you’re a UK taxpayer and have paid income or capital gains tax within the financial year.

If you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your donations, HMRC may require you to pay the difference.

Which donations are not eligible for Gift Aid?
  • Donations made by non UK taxpayers
  • Donations made on behalf of another person, a group of people or a company. This is because HMRC needs a Gift Aid declaration from each donor who has contributed to the total donation amount.
  • Donations made in return for tickets – including auctions, raffles and events.
How can I Gift Aid my donation to UK for UNHCR?

You will just need to fill out a Gift Aid declaration, the link to download the form is here. Please date it and send it back to us. It will cover all donations you have made to UK for UNHCR within the last four years as well as on current and future donations.

Just remember to let us know of any change to your name, address or tax status, so that we can update our records accordingly.

If you have any further questions on Gift Aid, please get in touch with our Supporter Care Team on 0203 761 8094 or email us at supportercare@unrefugees.org.uk.

Why have I been sent a Gift Aid declaration in the post when I opted out of receiving postal correspondence? 

If a Gift Aid declaration is given verbally over the phone, we are legally obligated to send a letter confirming the declaration in writing and this is why you have received the declaration via post.

Corporate, trust and foundation partnerships

How can my company, trust or foundation support UK for UNHCR?

UK for UNHCR partners with a diverse range of UK companies, trusts and foundations to protect and empower refugee communities around the world. Some of the impactful ways in which our partners support us include:

  • Financial support
  • Pro bono expertise
  • In-kind contributions, such as products or services
  • Employee engagement and fundraising
  • Cause-related marketing campaigns

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Will my donation make a difference?

All donations are vital and will make a difference. In 2019, UNHCR had a funding gap of 44%, meaning we were unable reach millions of refugees with the support they needed, while only 1% of the UNHCR global budget comes from the United Nations.

Support from the corporate sector and foundation partners has become vital in making UNHCR’s humanitarian work possible.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Can my organisation support a specific project or location?

Unrestricted donations are the most effective way that you can support UK for UNHCR as it means we can direct your support to where the need is greatest.

However, we understand that some donors may have a strategic interest in a specific area or theme and welcome a discussion to explore the possibilities.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Can I claim tax relief on my corporate donation?

Yes. As UK for UNHCR is a registered charity in England and Wales, your corporate gift is eligible for corporation tax relief. Full guidance is available on the Gov.uk website.

How will my donation be used?

Your donation will be used to help find lasting solutions for refugees, whether it’s helping them return home or settle in other countries. Your gift(s) will provide lifesaving aid to some of the most vulnerable families, forced to flee their homes, in the form of shelter, health care and nutrition, income generation, water and sanitation, education, legal assistance and protection.

All programmes are intended to mitigate the harsh circumstances in which refugees find themselves and to create opportunities to re-establish their lives. Special focus is given to the most vulnerable, especially women, children, older people and those living with disabilities. Your donation could go towards funding any of these vital activities.

Learn more about the work supported by our donors.

Why partner with UK for UNHCR?

UNHCR is the global lead for refugees and forcibly displaced people, meaning it has the unique position of working with affected communities on the ground, alongside other NGOs and with governments. As the national charity partner for UNHCR, UK for UNHCR is therefore the best placed organisation to make your support count for refugees.

We work closely with our partners to create strategic relationships that capture expertise, energy, and resources, enabling real positive change and impact on displaced people.

Please contact our partnerships team to find out how your organisation can support our programmes or visit our partnerships page to learn more.

Policy and protection in the United Kingdom

What is the relationship between ‘UK for UNHCR’ and ‘UNHCR’?

UK for UNHCR is the national charity partner for UNHCR, the UN Refugee Agency. We are a registered charity (England and Wales) and our role is to raise awareness and private sector donations to support UNHCR’s humanitarian work around the world.

UNHCR’s formal Representation Office to the United Kingdom is responsible for all policy matters relating to asylum seeking, resettlement and refugees in the UK. The office is led by UNHCR’s official Representative to the United Kingdom.

Where can I find out about seeking asylum in the UK?

UK for UNHCR is the national fundraising partner so we do not have the expertise or facilities to provide legal advice.

However, you can contact UNHCR’s UK office directly to find out more about claiming asylum or resettlement in the United Kingdom.

How do I find out UNHCR’s latest positions on UK Government policies?

The UNHCR Representation Office to the United Kingdom is responsible for all policy matters relating to asylum-seeking, resettlement and refuges in the UK.

However, you can contact UNHCR’s UK office directly to find out more about claiming asylum or resettlement in the United Kingdom.

Other ways to help refugees

I have a spare room or property that I would like to offer to refugees. Can UK for UNHCR help me organise this?

UK for UNHCR has been heartened by the increasing number of people generously offering to share their homes with refugees. While our own charity is not able to offer placements, there are several ways to learn more.

If you are based in London and you have a flat, house, or spare room you would like to rent to a refugee you can contact the Refugee Council.

If you represent a charity or community organisation, you can now support resettled refugees through community sponsorship.

For more information on how you can support refugees in the UK visit the Home Office website, or contact your local authority to learn how you can get involved locally.

How can I volunteer for UK for UNHCR?

We are incredibly grateful for your interest in contributing to our vital work. We do not currently have any volunteering opportunities with our charity, however for more information on how you can volunteer for the UN Refugee Agency, please visit United Nations Volunteers.

How can I work for UK for UNHCR?

We currently advertise all positions in the sector press, such as the CharityJobs website, so please do keep a regular eye out to stay informed on new opportunities.

If you still have any unanswered questions, please get in touch with our Supporter Care Team on 0203 761 8094 or email us at supportercare@unrefugees.org.uk

Can I donate clothes, blankets, toys and other items?

Unfortunately we are unable to collect such items. UNHCR have their own supplies in various locations which are distributed to refugee camps in a cost-effective and efficient way. However, we very much appreciate the thought, and suggest trying your local charity shops.

Feedback and communications preferences

Can I change the way UK for UNHCR contacts me?

Yes absolutely. If you would like to change your communication preferences at any time, please email us at supportercare@unrefugees.org.uk

If I have a complaint about UK for UNHCR, who can I contact?

We are committed to responding to any complaints or concerns you may have. Your feedback is very much appreciated and taken as an opportunity to improve the way we work and how we communicate with you.

If you would like to raise a complaint you can either:

  • email us at supportercare@unrefugees.org.uk
  • call us on 020 3761 8094, Monday – Friday between 9am and 5pm
  • write to us at: Supporter Care, UK for UNHCR, WeWork, 131 Finsbury Pavement, London EC2A 1NT 
I have been contacted by someone asking me to make a payment for a donation/membership/in relation to a job offer. Is this genuine?

Please beware of fraudulent correspondence. United Kingdom for UNHCR does not charge a fee or ask for financial transactions at any stage of the recruitment process (including application, interview, meeting, traveling, processing, training etc.). We will also never ask for donations to a personal bank or PayPal account. 

If you are unsure or concerned about the legitimacy of correspondence sent to you on behalf of or by UK for UNHCR, please feel free to contact our Supporter Care team on supportercare@unrefugees.org.uk  

Other Questions

Refunds

Every supporter is important to us and without your help, we wouldn’t be able to help people fleeing conflict and persecution to seek protection and rebuild their lives. That’s why we work hard to make sure that your experience when donating is as easy and hassle-free as possible but we understand that sometimes mistakes happen and things can go wrong.  

Like all registered charities, we are obligated to follow the laws set out and defined in The Charities Act 2011 (more information here) which specifies that charities are not permitted to refund donations, other than in specific circumstances.  

However, there may be an occasion when you need to speak to someone in our Supporter Care Team to discuss your donation so please feel free to email us at Supportercare@unrefugees.org.uk or give us a call on 0203 761 8094.  

We might need to ask you a few questions to understand what’s happened and so we can assist you in the best way possible. Usually, we will also ask you for paperwork or documentation before we can consider your request. We are committed to the highest standards of supporter care and legal compliance so every refund request will be treated with the utmost importance and we will always keep you updated on what’s happening.  

How can I donate Sadaqah or Zakat?

You can contribute Sadaqah through our Ramadan appeal to help displaced families in need in countries such as Syria, Bangladesh, Yemen and Lebanon. To make a Zakat contribution, please contact our Supporter Care team.

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